User Privacy Policy

1. Introduction

This Privacy Policy outlines how Helios Insurance Agency, Inc. collects, uses, and protects personal information obtained through the Website. By using the Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Personal Data: Name, email, phone number and details required strictly for providing insurance quotes, processing claims, managing your policy & general inquiries.
• Non-Personal Data: Browser type, operating system, and pages viewed (collected via cookies only to improve website functionality.

3. How We Use Your Data

Helios Insurance Agency, Inc. uses your information solely for operational purposes:

• Service Provision: To process insurance quotes, manage your policy, and handle customer support requests.
• Legal Compliance: To comply with legal obligations, regulatory requirements, or to prevent fraud.
• No Marketing: We do not send marketing emails, promotional offers, or advertising text messages.

4. Cookies and Tracking

Helios Insurance Agency, Inc. uses essential cookies to ensure the website functions correctly (e.g., remembering your session during a submission of a specific form request). We do not use third-party tracking cookies for advertising or profiling. You can
control cookie preferences via your browser settings, though this may affect website functionality.

5. Third-Party Sharing

Helios Insurance Agency, Inc. may share your data only with third parties necessary to
provide our services:

• Service Providers: Payment processors, fraud detection services.
• Restrictions: These parties are contractually bound to use your data only for the specific service provided and are prohibited from using it for their own marketing or selling it to others.
• No Sale of Data: We do not sell, rent, or trade your personal information to any third party.

6. Data Security & Breach Notification

• Security: We implement industry-standard measures (encryption, firewalls, secure servers) to protect your data.
• Breach Notification: In the event of a data breach involving your personal information, we will notify you promptly and in accordance with applicable U.S. state laws. This notification will detail the nature of the breach and steps you can take to protect yourself.

7. User Rights

• Access & Correction: You may request access to your data or ask for corrections.
• Deletion: You may request deletion of your data, subject to legal obligations (e.g., insurance record retention laws).
• Opt-Out: Since we do not engage in marketing, no opt-out for marketing is required.

8. Children’s Privacy

The Website is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Data Retention

Helios Insurance Agency, Inc. retains personal data only as long as necessary to fulfill the purposes outlined (e.g., specific form request) or to comply with legal retention requirements for insurance records.

10. International Data Transfers

Personal information may be stored in the U.S. or other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws.

11. Changes to the Privacy Policy

Helios Insurance Agency, Inc. may update this policy to reflect changes in law or business practices. Material changes will be notified via email or a website notice.

12. Contact Information

For questions about your data or to exercise your rights:

• Email: info@heliosinsureme.com
• Mailing Address: 80 Atlantic Ave, Unit #34, Oceanside NY 11572
• Phone: 1-877-418-4158

13. No SMS or Marketing Consent

• No SMS Consent: We do not collect phone numbers for the purpose of sending SMS/text messages. If you provide a phone umber, it is used only for operational calls or texts related to your specific form request (e.g., “An Agent will be contacting you regarding your specific form request”).
• No Marketing Consent: By using this website, you are not consenting to receive any marketing communications.